FAQs - Dental Monitoring

It’s important to complete your Dental Monitoring scans on time so we can safely monitor your progress. Missing scans may be considered a lack of compliance, which can delay your treatment. In some cases, if scans are not completed regularly, we may need to consider removing your brace and ending treatment early. If you’re having any difficulties, please contact us and we’ll be happy to help.

Dental Monitoring is a secure smartphone app that allows your orthodontic team to remotely monitor your treatment progress between appointments. Using your phone and a small scan device, you send regular photos or scans of your teeth, which are reviewed by our team. This helps us check that your braces or aligners are working as planned, provide advice if needed, and reduce unnecessary visits to the practice while ensuring your treatment stays on track.

If your Dental Monitoring ScanBox is lost or broken, please contact the practice as soon as possible so we can arrange a replacement.

There is a £50 charge for a new ScanBox. It’s important to replace it promptly to avoid any delays to your treatment progress.

If you’re having trouble using the Dental Monitoring app, please contact us as soon as possible so we can help resolve the issue and keep your treatment on track. You can also check the FAQ section within the app, as it may provide a quick answer to your query. If the app is glitching, please make sure your phone’s software is up to date, as this can often resolve common issues.